![]() ![]() Step 2 – Once the shipment has arrived at your local freight terminal, transport will call you to schedule a delivery appointment. Step 1 – Within 24 - 48 hours after your order is shipped you will receive a confirmation email providing tracking information. Please note that these items cannot ship to P.O. Please refer to the steps below to know what to expect for the delivery service. Freight carriers are specially trained and equipped to handle oversized and fragile items safely and efficiently. LTL Shipments may include appliances, solar panels, batteries, Cinderella Incinerating Toilets and wood stoves.Ĭurbside Freight Shipment Procedure- Most appliances, solar equipment or larger shipment items ship via tractor trailer or straight truck and are limited to a curbside delivery. Please see below for the shipping procedure for LTL shipments. ![]() Less-than-truckload services are offered by many large, national parcel services as well as by specialized logistics providers. Less-than-truckload, also known as less-than-load (LTL), is a shipping service for relatively small loads or quantities of freight. Larger items that would require shipping on a pallet would ship LTL. ![]() Regions that are subject to a surcharge include, but are not limited to the following: If notified of any additional charges, you also have the right to modify or cancel your order for a full refund. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. We will contact you before shipping your order to confirm if additional charges may apply. However, if you live on top of a mountain, on an island with limited ferry access, need a plane or helicopter to reach your home, your nearest neighbour is a penguin, you live in a yurt in Death Valley that only donkeys can reach, or other remote location that delivery trucks cannot easily access or are outside of their traditional delivery routes, additional shipping costs may be incurred. Feel free to contact us at 1-84, or email for an updated timeframe if you require something urgently.įree Shipping – Any item that is listed on our website with free shipping adheres to the following policy:įree shipping applies to standard residential or business addresses only. This covers 99% of our customers. Busy seasons and demand may affect this timeline. Larger items like solar systems and items that ship on a pallet may take longer. This is dependent on stock and availability. ![]() If your order is received before noon Eastern Time, your order will typically ship out within 24-48 hours during business hours Mon-Fri. Most items will ship via Canada Post, UPS, Canpar or FedEx. Most shipping costs can be calculated in the cart area or at checkout. It is the customers responsibility to read the manufacturers manuals and installation instructions carefully, ensure all local, provincial, or national building codes are met, and contact a qualified installer or tradesperson if required. is a retail business exclusively and accepts no liability for DIY installations or equipment selection. However, we are very happy to assist customers having issues with any products purchased by reaching out to the manufacturer on the customers behalf if needed to help expedite the troubleshooting or warranty process. The Cabin Depot™ is a retail business and we do not employ installers. *It is not possible to measure or guarantee with certainty that a battery has been unused once it has left our warehouse. Accepting a battery return and then reselling to other customers with the presumption of it being unused is not a practice we follow.Īll merchandise is subject to the manufactures warranty and will be repaired or replaced as per the manufactures directions. This includes but is not limited to all flooded acid, sealed/AGM, or LiFePO4 batteries. Special-order merchandise is not returnable Non-refundable items include: Cleaning or clothing products, hammocks, Coghlans, Aquatabs, and other items as specified Batteries of any kind are not returnable. These items must be returned in the original packaging with all accessories. Unused items with open boxes within 30 days of purchase will be subject to a 10% restocking fee. Note that the buyer is responsible for return shipping costs. Simply return the complete product to us in its clean original packaging, accompanied with the original proof of purchase or receipt. We gladly accept most unused and unopened merchandise for a full refund within 30 days of purchase (see exceptions below). ![]()
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